Prices and conditions supersede and replace all previously published prices and conditions.
All prices are per unit.
All the prices indicated are subject to the corresponding VAT.
SHIPPING: IN PENINSULA:
Freight will be prepaid to the customer’s door at ground level.
In peninsula for orders over 800 € net invoice value.
For amounts less than those indicated, 10% of the net amount will be charged for shipping and will be sent by our means. In any case, the minimum charge for postage will be: 60,00 €.
DELIVERY TO THE BALEARIC ISLANDS, CANARY ISLANDS, CEUTA, MELILLA AND ANDORRA, PLEASE CONSULT.
DELIVERY FOR ARRANGED DELIVERIES:
For all those deliveries conditioned by schedule (agreed time, before 10:00 a.m., night, holidays…), place (shopping center, pedestrian area, city center, …) may have a supplement. The necessary permits for the movement of the vehicle to the point of destination and unloading at the destination will be at the customer’s expense. The means of lifting, unloading and installation are not included in the price. If you need any of these services, please send us an e-mail to comercial@megablok.com for an evaluation.
PACKAGING:
Packaging is included in the price of each product.
The price of the tariff always refers to the purchase of the number of units or multiple thereof contained in a complete package.
BUDGETS:
You can send us your requests for quotations by e-mail to: presupuestos@megablok.com
MINIMUM ORDERS:
ALL ORDERS WITH A NET AMOUNT UNDER 200,00 € (excluding transport and assembly) will be subject to a surcharge of 20,00 € for order management/processing.
ORDERS:
You can send us your orders to the e-mail: pedidos@megablok.com
RECEIPT OF WRONG OR DAMAGED MATERIAL: If the packaging or the product has visible damage you must state it on the transport delivery note at the time of receipt or NOT receive the goods. If the damage is not visible you have 24 hours to communicate it to MEGABLOK to the e-mail: incidencias@megablok.com attaching a photograph of the damage for its evaluation. Failure to comply with these conditions will imply acceptance of having received the material in perfect condition and, therefore, there will be no place for any claim.
RETURN OF MATERIAL due to customer’s order error: To return the material you must send an e-mail to: incidencias@megablok.com for approval. In no case will be accepted the return of special, custom-made, discontinued or discontinued products or lockers of the MODULAR and ECO series that have been assembled in the factory or at destination. Upon acceptance of the return by our Sales Department and receipt of the same, freight prepaid by the customer, we will proceed to its review, if the material is in perfect condition and with its original packaging, we will proceed to the payment of 80% of the amount of the material.
DO NOT RETURN THE GOODS WITHOUT PRIOR CONSULTATION AND ACCEPTANCE OF THE SAME BY OUR SALES DEPARTMENT.
RESERVATION OF DOMAIN: The material will remain the property of MEGABLOK, S.A.U. until the customer has paid 100% of the invoice amount.
INCIDENCES: The buyer accepts and submits to resolve any difference to the Courts of Zaragoza.
This document establishes the terms and conditions that will be applicable to transactions made through www.megablok.com owned by MEGABLOK S.A.U. hereinafter referred to as “the merchant”. The purpose of this contractual agreement is to regulate the purchase-sale relationship between the merchant and the consumer (hereinafter referred to as “the customer”), in accordance with current Spanish legislation.
The purchase of any product offered on the merchant’s website implies knowledge and express acceptance of these conditions by the customer. Therefore, it is recommended that the customer read these terms and conditions carefully before placing any order, as well as to keep a copy of them for future reference.
The merchant reserves the right to modify these terms and conditions at any time and without prior notice. The modifications will be effective as soon as they are published on the website and will only be applicable to contracts concluded after such publication.
Identification of the merchant
The purpose of this section is to provide the relevant and necessary information about the identity of the merchant, in accordance with the consumer and user protection regulations in force in Spain.
Trade Name: MEGABLOK
Company Name: MEGABLOK S.A.U.
VAT NUMBER: A50711498
Address: Plataforma Logística PLA-ZA, calle Palermo nº7, 50197, Zaragoza, Spain.
Phone: 976505488
Email: lopd@megablok.com
Registration Data: Registered in the Mercantile Registry of Zaragoza, Page Z-20259, Volume 2054, Folio 138.
The merchant is the owner of the website www.megablok.com through which the products covered by these terms and conditions are offered.
The merchant undertakes to conduct business transactions in a clear and transparent manner, ensuring fair and legal treatment of customers, in accordance with Spanish regulations and good business practices.
Any communication or complaint that the customer wishes to make to the merchant may be sent to the contact address provided and will be dealt with as soon as possible, in accordance with the procedures established for this purpose.
2. Privacy/Protection of personal data
MEGABLOK S.A.U. complies with the current legislation on personal data protection, specifically with the provisions of the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights and the General Data Protection Regulation (Regulation (EU) 2016/679).
If you would like to learn more about what personal data we may process about you on our website and how we use such data, you can access the privacy policy on our website.
3. Description of products/services
The products offered for sale by MEGABLOK S.A.U. are presented on the website with a detailed description that allows the buyer to know before placing the order the essential characteristics of the products he/she wishes to purchase. MEGABLOK S.A.U. undertakes to ensure that the photographs and illustrative texts used to describe the products are as accurate and precise as possible.
However, the customer is informed that the images or photographs of the products offered for sale have only an indicative value, due to the differences in color and appearance that may exist due to the screen and the technology used by the buyer. Therefore, MEGABLOK S.A.U. does not guarantee a perfect similarity between the photographs or graphics presented on the website and the final product, but strives to ensure that all visual representations serve faithfully for the appreciation of the product.
The products comply with Spanish specifications and have been manufactured in accordance with European Union standards. All products have a technical data sheet that includes their identification, product characteristics, intended use and, if applicable, instructions for use.
The customer is responsible for the choice and purchase of a product. MEGABLOK S.A.U. assumes no responsibility for the buyer’s choice and its suitability to his/her needs or expectations.
In the event that the delivered product does not correspond to its description on the website, the customer may exercise his/her right of withdrawal or implement the guarantee of conformity that MEGABLOK S.A.U. offers under the conditions set forth in the corresponding sections of these terms and conditions.
4. How to place an order
The purchase process on our platform has been designed to be clear, simple and in accordance with current Spanish legislation, in particular, the provisions of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSI-CE) and the Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users (TRLGDCU).
To make a purchase, the customer must follow the following steps:
Product Selection: Browse our catalog and select the products you wish to purchase. Once you have selected a product, you can add it to your shopping cart by clicking on the corresponding button.
2. Shopping Cart: Review the products added to your cart. At this stage you will be able to modify quantities or delete products if you wish. To continue with the purchase process, select the option to proceed to checkout or continue shopping if you wish to add more products.
3. Identification of the User: If you are already registered on our platform, you must identify yourself with your username and password. If you are not registered, you can create a new account or continue as a guest, providing the personal information necessary for the processing of your order.
4. Shipping Information: Provide or confirm the shipping address where you wish to receive your order. Make sure that all the data is correct to avoid delivery incidents.
5. Payment Method Selection: Choose the payment method of your preference among the available options (credit card, bank transfer, PayPal, etc.). All payment information will be treated securely and confidentially.
6. Order Confirmation: Before finalizing your purchase, you will be presented with a summary of your order detailing the products selected, prices, applicable taxes, shipping costs and total amount due. You must confirm that you have read and accept these Terms and Conditions and the Privacy Policy.
7. Payment: Once the order is confirmed, proceed with the payment according to the selected method. The purchase will not be considered effective until the payment process has been completed correctly and we have received confirmation of payment.
8. Purchase Confirmation: Upon acceptance of payment, you will receive a confirmation email with the details of your purchase and the corresponding invoice. This email constitutes confirmation that your order has been accepted.
9. Order Tracking: We will provide you with a tracking number so you can track the status of your order until delivery.
Should any problem arise during the purchase process or if you need further assistance, you can contact our customer service through the means provided on our platform.
The customer must ensure that he/she provides accurate and updated information at all stages of the purchase process. The omission or provision of incorrect information by the customer may result in the impossibility to process the order or to deliver the purchased products.
5. Pricing
The prices will be those in force at the time of order confirmation by the customer and are valid except for typographical errors or end of promotion. The published prices are expressed in Euros (€) and include the Value Added Tax (VAT) applicable in Spain on the day the invoice is issued and are valid for orders placed within Spain.
We reserve the right to change prices at any time, however, we undertake to apply the rates in force at the time of placing your order, subject to the availability of the product on that date.
Bids shall be duly marked and identified as such, conveniently indicating the previous price and the bid price.
6. Methods of payment
The customer may pay for his/her purchase in the following ways:
Credit or Debit Card: All major credit or debit cards are accepted. The charge will be made in real time through our secure server once it has been verified that the information provided is correct.
Bank Transfer: The customer may make the payment by bank transfer to the account that will be provided. It is important that the customer indicates in the concept of the transfer the order number to associate the payment to it. The order will not be considered effective until we confirm the corresponding income and, therefore, the delivery times begin to count from this date.
3. PayPal: For convenience and security, the customer may use the PayPal service to pay for the order.
4. Cash on Delivery: This option allows the customer to pay in cash at the time of delivery of the order. This option may be subject to an additional charge that will be previously informed to the customer.
5. Financing: In certain cases, we offer the possibility of financing the payment of the product under terms and conditions that will be communicated to the customer at the time of the offer of this option.
The customer must ensure that he/she has the necessary funds for the transaction at the time of purchase. In case of refusal by the bank, the order will be automatically cancelled and the customer will be informed by sending an email.
The security of information and transactions is a priority for us, so we have the highest security standards to protect the confidentiality and integrity of our customers’ data during transactions.
In case of any type of error or incidence in the payment process, the customer may contact our customer service to solve the situation as soon as possible.
The invoice corresponding to the purchase will be sent to the customer in electronic format, to the e-mail address provided, or in paper format together with the product, as specified in the purchase process.
7. Deadlines and form of delivery
Delivery of products purchased through our website will be made in the following manner:
Geographical Scope of Delivery: MEGABLOK S.A.U. ships within the Spanish territory, excluding Ceuta, Melilla and the Canary Islands, unless otherwise specified in the product description or during the purchase process.
2. Transportation Companies: Shipments will be made by courier and transportation companies selected by MEGABLOK S.A.U., guaranteeing an efficient and quality service for the delivery of the products.
3. Delivery Times: The estimated delivery time will be informed to the customer during the purchase process and will begin to count from the confirmation of payment of the order. Delivery times are approximate, and although MEGABLOK S.A.U. strives to meet them, any delay will not imply the cancellation of the order or any compensation.
4. Shipping Costs: Shipping costs, if any, will be communicated to the customer before finalizing the purchase. These costs may vary depending on the weight, volume and destination of the shipment.
5. Shipment Tracking: Once the order has been shipped, the customer will receive a tracking number with which he/she can check the status of his/her order through the carrier’s website.
6. Receipt of the Order: It is the customer’s responsibility to ensure that the delivery can be received at the address provided. In case of absence, the transport company will leave a notice to arrange a new delivery.
7. Delivery Incidents: In case of not being able to make the delivery for reasons attributable to the customer (incorrect address, repeated absences, etc.), MEGABLOK S.A.U. will not be responsible for the costs that may arise from the management of the delivery.
8. Delivery of Multiple Products: If an order includes multiple products, a single shipment will be made. If for logistical reasons it is necessary to make more than one shipment, the customer will not incur additional costs.
9. Transfer of Risk: The risk of loss of or damage to the products shall pass to the customer at the moment he/she or a third party indicated by him/her, other than the carrier, acquires material possession of the goods.
MEGABLOK S.A.U. undertakes to comply with current regulations on e-commerce and distance contracting with regard to the shipping and delivery of products.
8. Warranty and Returns
All products purchased through our platform are subject to the applicable warranties under current Spanish regulations, in particular, pursuant to Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
The products are guaranteed for three years from the date of delivery, during which time the customer may assert his/her rights if the product purchased is not in conformity with the contract, i.e. if it has manufacturing defects, does not correspond to the description given or does not have the promised qualities and uses.
The customer must inform MEGABLOK S.A.U. of the lack of conformity within two months of becoming aware of it. Failure to do so will not imply the loss of the right to the corresponding guarantee, but the customer will be liable for the damages actually caused by the delay in the communication.
In case of defective product, MEGABLOK S.A.U. will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, which will be free of charge for the customer. The choice between repair or replacement will correspond to the customer, unless one of these options is objectively impossible or disproportionate.
The customer has a period of 14 calendar days from the date of receipt of the product to exercise his/her right of withdrawal without the need for justification and without penalties for its exercise, in accordance with the provisions of Article 102 and following of Royal Legislative Decree 1/2007.
To exercise the right of withdrawal, the customer must give notice of his/her decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may also use the model withdrawal form provided by us, although its use is not mandatory.
The customer must return or deliver the goods directly without undue delay and in any event not later than 14 calendar days from the date on which he/she informs us of his/her decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the expiry of this period.
The direct costs of returning the goods shall be borne by the customer, unless MEGABLOK S.A.U. has agreed to bear them or has not informed the consumer that these costs are their responsibility.
The customer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Once we have received the products or the customer has provided proof of the return of the products, we will reimburse all amounts paid, including delivery costs (with the exception of the additional costs resulting from the customer’s choice of a delivery method other than the least expensive method of standard delivery offered by us), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract. The refund will be made using the same means of payment used by the consumer for the initial transaction, unless expressly provided otherwise; in any case, you will not incur any costs as a result of the refund.
For more information about the return process and the necessary forms, please contact our customer service department.
9. Right of withdrawal
In accordance with the consumer and user protection regulations in force in Spain, the customer has a period of fourteen (14) calendar days to exercise his/her right of withdrawal from the day of receipt of the products without the need for justification.
To exercise this right, the customer must notify his/her decision to withdraw from the contract by means of an unequivocal statement. This can be done by sending an email to the address provided by MEGABLOK S.A.U. or by using the withdrawal form (see the model in Annex I of these terms and conditions).
The product must be returned in the same condition in which it was received, without having been used, with all its labels, original packaging and together with any related accessories. The direct costs of returning the goods shall be borne by the customer, unless MEGABLOK S.A.U. has agreed to bear them or has not informed the customer that they are to be borne by the customer.
Once the product has been received and its condition checked, MEGABLOK S.A.U. will proceed to reimburse the total amount of the purchase, including the initial shipping costs, using the same means of payment used by the customer for the initial transaction, unless otherwise expressly agreed. The refund will be made without undue delay and, in any case, no later than fourteen (14) calendar days from the date on which the seller is informed of the decision to withdraw from the contract.
However, MEGABLOK S.A.U. may withhold reimbursement until it has received the goods, or until the customer has provided proof of return of the goods, whichever condition is met first.
The right of withdrawal shall not apply to contracts relating to:
– The supply of goods made to the specifications of the consumer and user or clearly personalized.
– The supply of goods that may deteriorate or expire rapidly.
– The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
– The supply of sealed sound or video recordings or computer programs that have been unsealed by the consumer and user after delivery.
For more information on the procedure to follow to exercise the right of withdrawal, the customer can contact MEGABLOK S.A.U. customer service.
10. Right of exclusion
MEGABLOK S.A.U. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those clients who do not comply with the Conditions of Use of the portal.
MEGABLOK S.A.U. will pursue the breach of the Terms of Use of the portal, as well as any improper use of its portal exercising all civil and criminal actions that may correspond to it by law.
11. Modifications and links
MEGABLOK S.A.U. reserves the right to make unannounced changes it deems appropriate on its website, and may change, delete or add content and services it provides as well as the way in which they are presented or located, as well as in the Terms and Conditions determined here.
MEGABLOK S.A.U. is not responsible for the misuse of the contents of its website, being the sole responsibility of the person who accesses or uses them.
In the event that www.megablok.com contains links or hyperlinks to other Internet sites, MEGABLOK S.A.U. creator of the website will not exercise any control over such sites and content. Under no circumstances will MEGABLOK S.A.U. creator of the website assume any responsibility for the contents of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, truthfulness, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.
12. Jurisdiction and dispute resolution
These Terms and Conditions are governed by the legal regulations in force in Spain, which establish the requirements and obligations for both the merchant and the customer in the field of electronic commerce and consumer protection.
Any modification or update of the aforementioned legislation will be applicable to the Terms and Conditions from the moment the new regulations come into force. The customer undertakes to comply with the legal provisions applicable at all times.
To resolve any controversy or dispute arising from these Terms and Conditions, MEGABLOK S.A.U. submits to the criteria for determining jurisdiction established in the applicable legislation on consumers and users.
According to the provisions of Article 40 of Law 7/2017 of November 2, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters, the customer is informed that he/she has the possibility of turning to an accredited alternative dispute resolution entity in the event of any dispute in consumer matters.
Similarly, and in accordance with the provisions of Regulation (EU) 524/2013 applicable throughout the European Union, MEGABLOK S.A.U. makes available to customers the following link that allows access to the online dispute resolution platform of the European Union:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
In the event that the customer has had a problem with a purchase, he/she may make use of this means to file any claim in connection with such purchase or provision of services, as well as to opt for out-of-court settlement of the dispute.
